Frequent Asked Questions
Get all your Qoblex-related questions answered here.
Overview
Product Suitability
Is Qoblex a good fit for wholesalers and distributors?
Absolutely! We built Qoblex with wholesalers and distributors in mind—it’s where we shine. From managing multiple warehouses to setting custom price lists, using our private B2B portal, or working on the go with our mobile app, everything’s designed to make your life easier.
In wholesale, we know pricing isn’t one-size-fits-all. You’re negotiating deals with different customers and suppliers all the time. That’s why we make it simple to assign specific prices and discounts to each one—no spreadsheet headaches required.
And to make things even smoother, your customers can log into your private B2B portal to see only the products and prices meant for them, and place orders directly from their assigned warehouse location.
Is Qoblex a good fit for eCommerce businesses?
Definitely. With Qoblex, you’ll always know what’s flying off the shelves. It shows you your best-selling products and keep your inventory in sync across all your sales channels—Shopify, WooCommerce, Amazon, you name it. Sell something on one channel? Qoblex updates your master inventory automatically.
Is Qoblex a good fit for manufacturers?
Yes! Qoblex manufacturing keeps things simple but powerful. You can create single-stage Bills of Materials (BOMs), manage your production orders, and easily track batches from start to finish.
Running low on components? No worries—Qoblex will give you a heads-up if you don’t have enough stock to complete a production run. You’ll know exactly when to adjust your order volume or restock missing parts, so nothing slows you down.
Is Qoblex a good fit for retailers?
If you’re a retailer, Qoblex makes it easy to sell online to B2C customers through marketplaces and eCommerce platforms like Shopify, WooCommerce, Amazon—and we’re adding more all the time! Once you’re logged in to our platform, be sure to check out our Integrations page to see what’s available.
Running a physical retail store? We’ve got you covered there, too. Just connect your POS system—like Shopify POS—to Qoblex, and everything stays in sync. Need help getting set up? Our support team is just a message away.
Is Qoblex a good fit for international businesses?
Yes, Qoblex is built for international trade. We support multiple warehouses, currencies, and tax types—three essentials if you’re selling across borders.
And if your team’s spread out across locations (or even time zones), no problem. Everyone can log into the same account and see updates in real time, so you’re always working with the latest info—no back-and-forth emails or version mix-ups.
Which industries are best suited for Qoblex?
Inventory
Why is an inventory management system better than using spreadsheets?
Let’s be honest—spreadsheets can lead to some bad inventory habits. They make it easy to change data without any trace, which means no paper trail, more room for human error, and no way to track who did what.
With an online inventory management system like Qoblex, everything is synced automatically—across inventory, sales, accounting, shipping, and more. No more double entries or manual updates. For example, stock levels update the moment a sale is made, and sales or purchase orders automatically generate accounting records.
Plus, you get full visibility. You can track every change made, see who did it, and review your history whenever needed. And because it’s cloud-based, your team can access the system from anywhere—with customizable permissions to keep things secure and organized.
Why is an online inventory management system better than using ERPs?
Traditional ERPs are powerful, but not always practical—especially for small to medium-sized businesses. They’re often not focused on inventory management, and the price tag can be massive—we’re talking six to seven figures just to get started. Add in setup and training, and things get even more complicated and expensive. Thankfully, times have changed.
Thanks to newer tech and smarter business models, small and medium-sized businesses can now use specialized inventory solutions—like Qoblex—at a fraction of the cost. We’re talking affordable monthly fees (usually two to three digits), with no surprise charges or long-term contracts. And as your business grows, your tools grow with you—you can upgrade whenever you need to.
Because Qoblex is cloud-based, there is no installation needed. It works right out of the box and connects seamlessly with other cloud tools like your accounting or eCommerce platforms. Plus, it’s designed to be easy to use, with a clean interface and no training required—just log in and go.
How easy is it to switch from using spreadsheets to an online inventory management system?
Very easy! You can upload your entire inventory into Qoblex using a simple CSV file. Got a list of customers or suppliers in a spreadsheet? You can import those too—no need to start from scratch.
How does stock allocation work in Qoblex?
In Qoblex, stock gets committed—or reserved—as soon as an order moves into the ‘active’ state. This means the system sets that stock aside, reducing the amount available for other sales.
Then, once the order is fulfilled and shipped, that stock is officially deducted from your ‘on-hand’ totals. So, you always know what’s available, what’s promised to customers, and what’s already out the door.
Does Qoblex support kitting, bundling, or product assembly?
Yes, it does! Whether you’re running a bundle promotion or selling kits, Qoblex makes it easy. You can define what components go into a bundle, and every time you sell one, the stock levels of each part are automatically adjusted based on what’s included. This is especially handy for wholesalers selling pre-packed kits or combo deals.
Qoblex also supports basic product assembly. So, if you’re doing simple one-level manufacturing—like turning 5 nails and 5 planks into 1 table—you’re covered.
Does Qoblex support consignment?
Does Qoblex handle returns?
Yes, Qoblex handles both returns and refunds—with flexibility built in. You can record a sales return in Qoblex right away, and choose to process the refund days or weeks later, giving you time to inspect the product. Need to issue a refund without a return? No problem—Qoblex supports full, partial, or custom refunds, even if returning the product isn’t feasible.
This applies to both sales and purchase workflows—returns and refunds from suppliers are just as flexible.
We also sync return and refund data from your connected sales channels like Shopify, WooCommerce, and Amazon, and we push that information to your accounting software, including Xero and QuickBooks Online, so your books stay accurate with minimal effort.
Does Qoblex support expiry dates, batch tracking, serial numbers, and lot numbers?
Yes, it does! Qoblex allows you to track products by batch, expiry date, lot number, and serial number—ideal for industries like food, cosmetics, pharmaceuticals, or anything with a shelf life. This tracking works seamlessly across all modules, including Purchases, Sales, Transfers, Adjustments, and Manufacturing, so you have full visibility and control at every stage.
If you’d like to get started with batch and expiry tracking, just reach out to our support team—we’re happy to walk you through it.
Sales
Can Qoblex help me manage my marketplace sales?
If you sell on Amazon, Qoblex makes it easy to sync your inventory and sales data for advanced inventory management. This integration streamlines your processes, allowing you to track and update stock levels, sales, and more, all in real-time.
Does Qoblex let me assign different currencies, price lists, discounts, and price levels?
Yes, absolutely! With Qoblex, you can easily manage multiple currencies. The system automatically calculates prices based on your pre-defined rates, so your customers see prices in their local currency while your accounting records stay in your base currency. Everything is updated and converted automatically, saving you time and reducing errors.
For example, you import coffee from Italy and sell it in Australia, you can set the purchase price in EUR, and the system will convert it to your base currency for accurate cost tracking. Or, if you’re selling globally, you can assign different prices in different currencies to cater to your diverse customer base.
You can also set price levels for customers, such as offering Europe Wholesale Price in EUR for your European customers, while keeping your base currency in USD. Plus, you can assign default discounts and payment terms for specific customers or bulk orders, making it easier to manage different pricing structures.
CRM
Can I connect Qoblex to my eCommerce platforms?
Yes, absolutely! If you’re using online stores built with Shopify or WooCommerce, connecting them to Qoblex is simple through our ready-to-go integrations.
For custom-built online stores, you can take advantage of our API to seamlessly connect your shop to Qoblex and enjoy the benefits of our advanced inventory management software. Once connected, your inventory and sales data will sync automatically, saving you time and reducing the chances of errors.
Additionally, Qoblex allows you to connect multiple sales channels, like a Shopify store and even a physical retail shop, all in one place. If you’re running several WooCommerce shops, you can also manage them under a single dashboard for easier oversight.
Does Qoblex offer CRM functionality?
Yes, it does! Qoblex allows you to easily import or manually add all your customers and suppliers. You can categorize them, view their order history (automatically pulled from your sales and purchase orders), and even add notes to their profiles for better tracking.
Plus, you can control the level of visibility of each team member, ensuring that the right people have access to the right information. There are plenty of other features to help manage your relationships and improve your customer service.
Accounting
Can I connect Qoblex to my accounting software?
Yes, you can! If you use Xero for your accounting, Qoblex integrates seamlessly with it to automatically push invoices for inventory sales and purchase orders directly into Xero. This means you can say goodbye to double entries and streamline your accounting processes.
Similarly, if you use QuickBooks Online, Qoblex offers an integration that automatically pushes invoices related to sales and purchase orders into QuickBooks Online, keeping everything in sync without the hassle.
Analytics
Can Qoblex help me identify my best-selling products?
Yes, absolutely! With Qoblex, you can generate detailed revenue and profit reports by product in just a few clicks. The report is user-friendly and gives you insights like sales volume, sales value, COGS (Cost of Goods Sold), number of orders, average sales value, and more.
You can easily customize the time range for the report, and since the system is automatically updated, you don’t have to worry about data accuracy or human errors.
Can Qoblex help me with order forecasting, lead time, and reorder point calculation?
Yes, it can! Qoblex has built-in demand forecasting tools that take the guesswork out of reordering. It analyzes your past sales and inventory data to help you figure out what to order, when to order it, and how much to order. It also factors in lead times so you’re not left scrambling for stock or overordering.
Need help setting it up? Our team’s here to guide you through it.
Miscellaneous
How user-friendly is Qoblex? Do I need any technical expertise to use it?
Not at all! Qoblex is designed to be super intuitive—even if you’re not tech-savvy. You don’t need any technical training to get started.
The dashboard is simple and clean, making it easy to manage your products, orders, and contacts all in one place. You can add items manually, import them via spreadsheets, scan barcodes, or even sync them from your existing eCommerce platforms like Shopify and WooCommerce.
Sales and purchase orders fill in automatically with your data, and tracking order statuses is as easy as checking a visual timeline. Need reports? You can generate them in just a few clicks. No fuss—just smooth operations.
How does Qoblex protect my data and respect my privacy requirements?
Your data security is a top priority at Qoblex. All your information is hosted on Microsoft Azure—the same secure cloud infrastructure trusted by global leaders like Microsoft, SAP, Adobe, Autodesk, Dell, and AT&T. This ensures enterprise-grade protection, high availability, and automatic backups.
You’re also in complete control of user access. With customizable permission settings, you can limit what different team members can view or edit—for example, allowing sales reps to create orders without accessing pricing or profit data.
We’re committed to data privacy and transparency. Feel free to review our Data Privacy Statement.
Does Qoblex customer service provide technical support?
Absolutely. At Qoblex, we’re committed to helping you grow your business. That’s why we offer free technical support and expert advice to all our users—whether you’re on a trial or a paid plan. No hidden fees, no limitations—just the help you need, when you need it.
