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One order is easy. Forty orders across a web store, a phone call and a wholesale account are not, because each one needs stock reserving, picking, invoicing and chasing, and each starts life somewhere different. Work then moves forward on whichever screen the person doing it happens to have open, and the answer to “has it shipped?” depends on who you ask. Qoblex puts every order in one list, holds the stock the moment the order is taken, and carries it through to payment as a single record.
A sale is not one event. It is stock reserved, goods picked, an invoice raised and a payment chased, usually days apart and usually by different people. Each of those steps writes to the same order in Qoblex, so its state is a fact rather than a question.
Allocating reserves units against the order, from the location you choose. They stop counting as available everywhere else immediately, which is what stops the same box being sold twice on a busy afternoon.
Orders from a connected store arrive on their own, wholesale and phone orders are entered, and older orders come in from a CSV. They all become the same kind of record, so nobody has to check three systems to see the day.
An order carries its status plus separate indicators for fulfilment, invoicing and payment, because those rarely move together. Half shipped and fully invoiced is a real state, and the list shows it without anyone opening the order.
A shipment takes the order to the shelf: pick lists, packing slips and labels come off it, tracked items ask which batch or serial went out, and part shipments are normal rather than a workaround.
A quote is a sale order that has not been accepted yet, so it reserves nothing. Turn it into an order with one action when the customer says yes, and nothing is retyped in the process.
Invoice the whole order or just the lines that shipped, record payments against it, and let it sync to Xero or QuickBooks Online. The invoice reads from the order, so it cannot quietly disagree with what was sold.
When an order asks for stock you do not hold, Qoblex turns those lines into draft purchase orders, grouped by supplier, and keeps the two linked. The customer order stops being a note on somebody’s desk until the goods arrive.
A return brings goods back into inventory and a refund gives money back, as two documents, because they do not always happen together. Batch-tracked returns record which batch came back, and both sides reach your accounts.
Allocate, invoice, pick, print packing slips, sync to a store or raise purchase orders for a whole selection at once. A busy morning stops being fifty repetitions of the same four clicks.
We needed to centralise our inventory as we simply could not keep up anymore. So glad we stumbled across Qoblex… After trailing the app it did exactly that and even opened up a pandora’s box of other features that we are now utilising and saving us even more time.
Retail and wholesale orders, currencies, quotes and fulfilment.
Order management software holds every customer order in one place and moves it through the steps that follow: reserving stock, picking and shipping, invoicing, payment, and any return. The point is that each step writes to the same record, so the order’s state is never a matter of asking the person who handled it last.
Yes. Both are sale orders in Qoblex, with their own price list, discount, tax and payment terms. Wholesale customers can also place their own orders through the B2B portal, which creates the same kind of order without anyone retyping an email.
That is what allocation is for. Reserving stock against an order removes it from the available figure straight away, and the available figure is what your connected stores are told. It is the difference between knowing you have twelve and knowing that nine of them are already promised.
Yes. Orders can be raised in over 200 currencies with automatic or custom exchange rates, and your reporting stays in your base currency. Each customer can carry their own currency and price list, so it is chosen for you when the order is created.
Yes. A quote holds the customer, the prices and the lines without reserving any stock. You can filter and search the quotes list, save the views you use, send the quote to the customer, and turn it into an order in one action when they accept.
Yes. Create as many shipments against an order as the situation needs, each with its own lines and quantities. The order’s fulfilment indicator shows partly shipped, and the outstanding lines stay outstanding rather than disappearing.
Stock comes out of the location it was reserved from, the allocation is released, and the order moves on to invoicing. If it came from a connected store, the store is told it has been fulfilled, so your customer gets the update without anyone logging in twice.
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