Plans and Billing

Everything to do with your Qoblex subscription lives on one page: the plan you are on, your payment method, your past invoices, and the controls that change or end the subscription.

This article explains what each figure on that page means, how Qoblex decides whether you are billed by card or through Shopify, where to find and download your invoices, how renewal and cancellation work, and what changes when your Shopify store is the one paying for Qoblex. Changing or upgrading your plan, and the pages you land on after a payment, are covered separately: see Upgrading, downgrading and payment results.

Find your plan and billing page

Open Account, then select the Plan & Billing tile. Its description reads Review your plan, usage and past invoices, and update your payment method. Tracking orders, users, locations and integrations against your limits warns you before you outgrow it.

The page opens on your current subscription, with Billing History beneath it and an FAQ panel at the bottom answering common questions about onboarding cost, choosing a plan, how the free trial works, what to do during it, and whether a card is needed to start one. A Back to Dashboard button sits at the top while the subscription is still running.

What your subscription card shows

The card at the top of the page shows your company name and a badge reading Expires on followed by your renewal date. The badge is green while the subscription is active and red once that date has passed.

Below that sits a row of small tiles:

• Plan — Starter, Business, Scale, or Legacy for accounts still on an older arrangement.
• Price — the monthly amount you are charged, or Legacy where no amount is recorded.
• Orders / Year — the order allowance your plan carries.
• Integrations — the number of connections your plan carries.
• API Access, Mobile Access, B2B Access, Lot, Serial & Expiry Dates — a checkmark when the option is on your plan, a no-entry mark when it is not.

The buttons on the card, and when they are hidden

How Qoblex decides who bills you

Qoblex bills every account through one of two gateways, and it is not something you choose in a setting. Qoblex resolves it automatically each time it needs to charge you or check your subscription:

1. It looks for a Shopify store connected to your company. If one exists, and its connection to Qoblex is still authorised, that store bills you; Qoblex does not fall back to a card as long as that authorisation holds.
2. If you have more than one Shopify store connected, the first one you connected is the one that carries the subscription.
3. Only when no Shopify store is connected does Qoblex bill your card through Stripe.

This is why the rest of this article keeps splitting into two cases: a Shopify-billed account and a card-billed account behave differently for payment method, invoices and what cancelling actually touches.

Update the card you pay with

Update Payment Method sits on the same card as Upgrade / Downgrade, underneath it, but only when your provider supports it.

1. Select Update Payment Method. Qoblex sends your browser to Stripe.
2. Enter the new card details there and confirm.
3. You are returned to Qoblex and shown the same Success page a plan change ends on: see Upgrading, downgrading and payment results. If you abandon the Stripe form or the update fails, you land on the same Oops ! page instead.

Your plan, price and Expires on date are untouched; only the card changes.

Invoices and billing history

Scroll past the subscription card to Billing History, headed History of your payments and invoices. This lists the card transactions Qoblex has recorded for your account, as numbered invoices — including a refund, if you have ever had one, and not only the original payments.

Each row is one transaction. The most recent is first, 12 rows to a page, and the arrows under the table move you between pages.

There is no amount column, and no column that tells a payment apart from a refund — a refund row reads exactly like a payment row, and its downloaded document is headed PAYMENT RECEIPT too, for the full amount of the original charge. So treat this list as a record of card transactions to reconcile against your card statement, not as a payments-only ledger; contact support if you need to confirm whether a specific row was a charge or a refund. Invoice numbers are issued in the order transactions are processed across all Qoblex accounts, so your own invoices will have gaps between them.

Download an invoice

1. Find the row you need, checking later pages with the arrows if it is older.
2. Select Download.
3. The invoice opens in a new tab, headed PAYMENT RECEIPT, with the invoice number, the transaction date and time, the currency and the amount of the original charge.
4. Use your browser’s print or save option to keep a PDF copy.

If nothing opens, your browser blocked the new tab. Allow pop-ups for Qoblex and try again.

If your account is billed through Shopify

If your account paid by card before it moved to Shopify billing, those older invoices stay listed here and still download normally.

When Billing History is empty

If Qoblex has no recorded card payments for your account, the section shows There are no invoices to display. The usual reasons are: you are on a trial or have not been charged yet, your subscription is billed through Shopify, or your first payment has only just gone through and has not been recorded yet. An empty list does not mean your subscription has lapsed; read the Expires on date on the card above instead.

How renewal works

Renewal is automatic. There is no renewal button in Qoblex, and you are not asked to approve anything each period.

• If you are paid by card, Stripe charges the card on the renewal date. Once that succeeds, Qoblex moves your Expires on date forward to the new period end plus two days’ grace, updates the amount on your plan card, and adds a new receipt to Billing History.
• If you are billed through Shopify, Shopify renews the recurring charge on its own schedule. Once Qoblex sees an active charge again, it moves your Expires on date forward to that charge’s billing date plus the same two days’ grace. The charge itself appears on your Shopify bill, never in Qoblex Billing History.
• If a renewal payment fails, nothing is switched off at that moment; your access runs to the Expires on date already on your plan card. If the payment is still unresolved when that date passes, the account expires (see Once the expiry date passes). Fix the card with Update Payment Method, or choose a plan again from Upgrade / Downgrade.

Cancel your subscription

You can cancel yourself, at any time, from the same page you use to change plans.

1. Open Account, then select Plan & Billing.
2. On your plan card, select Cancel Plan. It is shown as long as your subscription has not passed its expiry date.
3. The Before we part ways dialog opens.
4. If you would rather talk first, select Book a free call with us. This opens a booking page in a new tab and leaves your subscription untouched.
5. Choose the reason you are leaving: No Reason, Poor user experience, High costs, Poor customer service, Found a better tool, or Other. No Reason is pre-selected, so a cancellation always carries a reason even if you skip the question — unless you pick Other and leave the box blank, which submits an empty reason. Choosing Other enables a free-text box; the text is optional.
6. Select Cancel Subscription.

To back out, close the dialog instead using the close icon in the top corner. Cancel Subscription is the only button in the dialog footer, and selecting it cancels immediately. There is no second confirmation step, and no separate billing permission: anyone who can open Plan & Billing can cancel. Selecting Cancel Subscription closes the dialog and takes you straight to a cancellation confirmation page, described below.

What happens after you cancel

Closing the dialog with Cancel Subscription opens a cancellation confirmation page, which repeats what happens next in the product:

• You are not billed again; your account stays usable until the Expires on date on your plan card. Cancelling does not move that date.
• You can keep signing in until then, including to download past invoices from Billing History.
• Qoblex records the reason you gave and notifies the team, so support can pick the conversation up if you want to come back.
• The confirmation page states that your data will be permanently removed from Qoblex’s servers 30 days after the current billing period — that is, 30 days after the Expires on date on your plan card, not 30 days from today. If you need it kept, exported, or handled on a different timeline, contact support at support@qoblex.com or through the support widget in the app rather than assuming a fixed date.

If your Shopify store is what pays for Qoblex

A Shopify-billed subscription can also end without anyone opening Cancel Plan in Qoblex: by disconnecting or uninstalling the app from the Shopify store that carries the charge.

When that happens, Qoblex checks every Shopify store connected to your company first. If any of them still has an active charge, nothing is cancelled: that is what lets you move billing from one store to another without losing your subscription. Only once no connected store is paying does Qoblex:

• mark your subscription cancelled and email everyone on your account to say there is no active subscription;
• schedule the same 30-day data-retention window described above, measured from your Expires on date (or from today, if that date has already passed, so you always get the full 30 days); and
• leave your other integrations connected and running (Xero, QuickBooks, WooCommerce, and any remaining Shopify stores), since merchants often run several stores and remove one temporarily.

You can restart a subscription from Upgrade / Downgrade at any time; see Upgrading, downgrading and payment results.

Once the expiry date passes

Whether you cancelled or a payment was never completed, the same thing happens once the Expires on date passes:

• The Expires on badge on your plan card turns red, and Back to Dashboard and Cancel Plan are no longer offered.
• Actions in the app fail with the message Your payment has expired. Please renew it to continue. A direct API call returns HTTP 402 with Account expired on and the date.

To get back in, choose a plan from Upgrade / Downgrade and complete the payment. Once your provider confirms it, your expiry date moves forward and the account is active again, with your data still there. If you cancelled from inside Qoblex, you will also need to reconnect and re-authorise your integrations.

Troubleshooting