Use these checks when the Drop Ship action does not open, when the dialog shows no items, or when Qoblex refuses to create the dropship purchase orders.
Most problems come from how the order is selected, or from setup that is missing on the product, supplier, or company. Each entry below matches a message Qoblex actually shows and the setup that clears it. For the full creation steps, see Create dropship purchase orders; for the setup you need first, see Before you use dropshipping.
The Drop Ship bulk action works on one sale order at a time.
If no order is ticked, Qoblex shows Select a sale order to drop ship and does not open the dialog. Tick exactly one order in the sales list, then choose Drop Ship again.
If more than one order is ticked, Qoblex shows You can drop ship one sale order at a time and does not open the dialog.
Clear the extra selections so exactly one order is ticked, then run Drop Ship again. To dropship several orders, repeat the action once per order.
The Drop Ship dialog lists only the items on the order whose variant is marked to dropship. If none qualify, Qoblex shows No dropshippable items in this order. with the note Mark variants as “Dropship” in the product page to enable this.
Open the product for the affected line and mark its variant to dropship on the product page, then reopen the dialog. Variants left as do-not-dropship never appear in the list.
If the item list fails to load, Qoblex shows Failed to load dropshippable items.
Close the dialog, reopen the sales list, and run Drop Ship again. If it keeps failing, confirm the sale order still exists and that you have access to it.
In the dialog every listed item is ticked by default, and the Drop Ship button is disabled whenever no item is ticked.
Tick at least one item to enable the button. If you continue with nothing selected, Qoblex shows Please select at least one item to drop ship.
A sale order still in Quote status cannot be dropshipped. Qoblex shows Cannot drop ship a sale order that is in Quote status.
Move the order out of Quote status (for example, confirm it as an order) before running Drop Ship again.
Qoblex raises one purchase order per supplier, so every selected item needs supplier information. If one does not, Qoblex shows Cannot drop ship product [product name] because it does not have a supplier. and creates none of the purchase orders.
Open that product or variant, add a supplier, then run Drop Ship again. When the order mixes items from several suppliers, Qoblex groups them into one dropship purchase order per supplier, and each selected item still needs its own supplier.
If a supplier on the order has no purchase tax class, Qoblex falls back to the company default purchase-order tax class. When that default is also missing, it shows Cannot determine tax class for drop ship order. There is no default purchase order tax class configured.
Set a purchase tax class on the supplier, or set a default purchase-order tax class in company settings, then run Drop Ship again.
Dropship purchase orders receive into the tenant’s drop ship location. If none exists, Qoblex blocks creation with No drop ship location found.
Add a location marked as a drop ship location, then run Drop Ship again. See Before you use dropshipping.
Qoblex also needs a billing location that does not hold inventory. If creation is blocked with No billing location found., add a non-inventory location before retrying.
If the selected items resolve to no dropshippable lines, Qoblex shows There is nothing to drop ship for the specified sale order. and creates no purchase orders.
Reopen the dialog and confirm at least one listed item is ticked, and that the order still has variants marked to dropship.
On success Qoblex shows Drop ship Purchase Order(s) [numbers] created and reloads the sales list. The new orders are purchase orders, not sales orders, so they will not be in the sales list.
Open the Purchases section to find them by the numbers shown in the confirmation. The created dropship purchase orders are raised in Approved status. To fulfil one, follow Fulfill a dropshipped order. For managing the purchase order itself, see the Purchasing overview.
If Qoblex shows Failed to create drop ship order. or An error occurred while creating drop ship orders. Please try again., no purchase orders were created for that attempt.
Retry the action. If it keeps failing, confirm the sale order still exists, that every selected item has a supplier, and that the drop ship, billing, and tax setup above is in place before trying again.