Updating a user lets you change a team member’s name, the timezone their dates and times display in, and the permissions that control what they can see and do in Qoblex. From the same panel you can resend an invitation to someone who has not joined yet.
This article explains how to open a user, which details you can change (and why email is fixed), how to save a permissions change, and how to reinvite a pending user. After reading it you will be able to edit any team member’s profile and permissions and resend invitations with confidence.
How to open a user
- Open Users from the main navigation.
- Click the card for the user you want to change.
Qoblex opens a side panel titled Update User, with three tabs: Permissions, Security, and Preferences. It opens on Permissions by default. The panel loads that user’s current name, email, and permissions; timezone and language live under Preferences.
Each user card carries a verification mark next to the name. A coloured mark means This user email is already verified.; a grey mark means Email is not verified yet ! A card also shows This user has not joined yet when the person was invited but has not yet accepted, so you can spot pending invitations before opening the panel.
What you can change
At the top of the Update User panel, above the tabs, you can edit:
- The first box holds the team member’s display name (it shows User Name as placeholder text only when the field is empty, so an existing account will not see it there). Required. If you clear it and try to save, Qoblex shows This field is required and does not save.
The three tabs below cover the rest:
- Permissions — the permissions matrix that controls what the user can see and do. See the permissions matrix for how each switch works.
- Security — password reset and two-factor authentication controls, covered below.
- Preferences — this user’s timezone and a language control, covered below.
Why you cannot change the email
The second box holds the team member’s email address and cannot be edited for an existing user, it is locked (it likewise shows User Email as placeholder text only when the field is empty).
Below the email field is a Change your email link. Hovering it explains the supported workaround:
In other words, email is the identity Qoblex invited and cannot be reassigned in place. To move a person to a new address, invite the new email as a new user, have them accept it, then delete the old user.
How to save a permissions change
- In the Permissions tab of the Update User panel, set the switches in the permissions matrix to match the user’s role.
- Click Save.
When the save succeeds, the panel closes and the Users list refreshes so the card shows the latest name and pending state. If the save fails, Qoblex shows the error and keeps your entries so you can correct them and try again.
After a permissions change takes effect, a user who is currently signed in may still see their old access until they sign out and back in. If access still looks wrong after that, and the user belongs to more than one company, confirm they are testing in the same company where you made the change.
The Security tab does not act on the user you are viewing
Select Security for two rows: Password Reset (“This operation will log you out so you can enter a new password.”) with a Reset Password button, and Enable two factor authentication (“Add an extra verification step when signing in.”) with a button labelled Enable 2FA, whether or not two-factor authentication is already on.
If a teammate needs their own password reset, the simplest path is still to point them to Forgot password? on the sign-in page, or have them open their own card and select Security there themselves; either works, since the page only depends on the email entered. Reaching the Users list at all requires the View Users & Access Management permission, so confirm the teammate has it before relying on the second option. There is also no reachable way in Qoblex today to turn two-factor authentication back off once it is on. See Your Profile and Security for the full walkthrough of resetting your own password and enrolling in two-factor authentication.
The Preferences tab holds timezone; the language control does not
Select Preferences for:
- Timezone — the timezone this user’s dates and times display in. Optional; it shows the placeholder Select timezone until a zone is picked, and saves with the panel’s Save button, the same as the display name and permissions above.
- Prefered Language (the product’s own spelling) — a language picker that changes immediately, with no Save needed. It changes the display language of the browser you are currently using, not the language the user you are editing sees, so it is not a way to set someone else’s language from here.
See Your Profile and Security for how a user sets their own timezone and language.
How to reinvite a pending user
When a user has not yet accepted their invitation, the Update User panel shows a This user has not joined yet badge at the top, plus a CAPTCHA box and a Reinvite User button.
- Complete the CAPTCHA verification. Reinvite User stays disabled until you do.
- Click Reinvite User.
While Qoblex sends the invitation it shows Working on getting an invitation out to your team member…. On success it shows Invitation sent successfully; if it fails without a more specific message it shows Failed to send invitation. Please try again.
Because you cannot change a pending user’s email here, confirm the address is correct before reinviting. If the email is wrong, invite the correct address as a new user instead and remove the incorrect one.
Deleting a user
A red Delete button appears in the bottom-left of the panel, but only when you are editing someone else’s account. Qoblex hides it when you open your own user, so you cannot delete yourself.
The full delete flow and what happens to the removed user’s access is covered in Delete a user.