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01. Users and Permissions Overview

The Users page is where you manage who can sign in to your Qoblex organization and exactly what each person can see and do. Every team member appears as a card, and each user carries their own set of permissions across the Qoblex sections.

This article gives you an orientation to the page: who can open it, what the user cards show, how invitations work, and how permissions are organized. After reading it you will know what each part of the page does and which task article to follow for creating, updating, inviting, or removing a user.

This is an access-control page. The permissions you grant here decide what a person can view and approve across purchasing, inventory, sales, contacts, reporting, integrations, and user management. Review them with care during onboarding and offboarding.


Who can open the Users page

The Users page is itself permission-controlled. The toolbar — the search box, the Invite Partner button, and the Create User button — only appears for users who have View permission on Users & Access Management. A user without that permission does not see these controls and cannot reach the page through the normal menu.

Grant this permission only to people you trust to manage team access, because a user who can manage users can also grant access to others.


The Users toolbar

When you have access, the page header shows:

  • A Search user by name, email box to filter the user cards.
  • An Invite Partner button, which opens a dialog to invite an external partner by email address.
  • A Create User button, which opens the create-user panel.

See Create and invite a user and Invite a partner for the full steps.


User cards

Each team member appears as a card showing:

  • Avatar initials drawn from the user’s name.
  • The user’s name and email.
  • A verification badge next to the name. The badge tooltip reads This user email is already verified. when the email is verified, or Email is not verified yet ! when it is not.
  • A You ribbon on your own card, so you can identify yourself at a glance.
  • A This user has not joined yet label on users who were created but have not yet accepted their invitation.

Click any card to open the Update User panel, where you can change the user’s details and permissions. See Update a user.

The “This user has not joined yet” label means the invitation is still pending. If a person cannot sign in, check this label before troubleshooting — they may simply need to accept their invitation first.


Invitations

Creating a user does two things in one step: it creates the user record and then sends them an invitation email. Both inviting a new user and inviting a partner require you to complete a verification challenge (the on-screen security check) before the invitation is sent.

If a user has not joined yet, you can resend their invitation from the Update User panel using the Reinvite User button.

Always invite a person’s own work email rather than a shared inbox. Shared inboxes make verification, permission reviews, and audit follow-up harder.


Editable user details

The Update User panel lets you change a user’s name and time zone. The email field is shown but locked once the user exists — you cannot edit an existing user’s email directly. The Change your email link explains the supported workaround: add a new user with the correct email, have them accept the invitation and join the organization, then delete the old user.


Permissions

Permissions decide what each user can view and manage. They are set in a permissions matrix at the bottom of the create-user and update-user panels, grouped by Qoblex section (Dashboard, Inventory, Stock Control, Sales, Contacts, Reporting, Integrations, and more).

Each group expands to show the actions you can grant. Most sections offer a single View action today; a few offer more — for example, Purchase Orders also offers Approve. The matrix gives you:

  • A Select all permissions checkbox to grant or clear everything at once.
  • An Expand all / Collapse all toggle to open or close every group.
  • A per-group checkbox to grant or clear a whole section, with a summary (Full access, Partial access, or No access) and an active/total count beside each group.

For the full walkthrough, see Set a user’s permissions.

If you save a user with no permissions selected, Qoblex asks you to confirm and warns: This user will have no permissions in Qoblex. They won’t be able to see or do anything until they are assigned permissions. The user can sign in but will not see any sections until you assign permissions.

Grant permissions based on the person’s job. Find the specific section they need rather than granting broad access to solve one missing menu item.


Removing a user

To remove someone from the organization, open their card and use Delete in the Update User panel. You cannot delete your own signed-in user. Use a permission change instead of deletion when the person should keep their account but lose access to one area. See Delete a user.


Troubleshooting

A user cannot see a section or menu item
Open their card and check the permissions matrix. The section is only visible to a user who has View permission on it. Grant the matching permission group, then save.
A new user cannot sign in
Check their card for the This user has not joined yet label. A pending user must accept the invitation email before they can sign in. Open their card and use Reinvite User to send the invitation again.
The invitation went to the wrong email
You cannot change an existing user’s email directly. Create or invite the correct email address, have that person join, then delete the user with the wrong email.
The Delete button is missing
You cannot delete your own signed-in user, so the Delete button does not appear on your own card. Sign in as another user with access to the Users page to remove the account.
I do not see the Users toolbar at all
The Users page requires View permission on Users & Access Management. Ask an administrator who has it to grant you that permission, or to make the change for you.
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